Omniwaves for PHP
Include Omniwaves in any static or PHP project in minutes. We offer quick and easy installation with our visual interface.
View PricingClient Support
Omniwaves for WordPress
The only chat that really works with WordPress. It is a plugin and all data is on your server.
View Pricing
Improve Sales & Support Efficiency
Manage all users and their conversations in a shared single place with user friendly interface. You can manage conversations like:
-
Search for conversations
-
Download conversations
-
Delete messages
-
View users online status in real time
-
See their typing status in real time
Notifications
Don’t lose users or customers or visitors, by actively engaging them with all the set of notifications available.
-
Email Notifications
Alert agents and users via email whenever a new message comes in.
-
Push Notifications
Alert agents and users via push notification whenever a new message comes in.
-
Desktop Notifications
Alert agents and users via desktop notification whenever a new message comes in.
-
SMS Notifications
Alert agents and users via text message whenever a new message comes in.
-
Flash Notifications
Update the browser tab title whenever a new message comes in.
-
Sounds
Alert agents and users by playing a sound whenever a new message comes in.
-
Red Counter
Alert agents and users by displaying a red circle with the current number of unread messages.
Multi-User Direct Messaging
Take advantage of messaging multiple real-time users with direct chat messages, text messages and email. Use custom merge fields to personalize each and every message and send notifications automatically.
-
Supports SMS, text messages and email
-
Send messages to multiple users
Knowledge Base Articles
With the integrated multilingual knowledge base, provide faster and quick help for your customers and fewer questions for your agents. Create a help centre area approachable from a dedicated page or within the chat in a few minutes.
-
Dedicated articles page
-
Multilingual
-
Search articles widget
-
Different categories
Departments
Organize conversations and assign particular departments to agents. Make your conversations to land in the right hands by transferring rules. Route the conversations and send department – specific email notifications.
-
Update conversations department
-
Restrict access to conversations
-
Department email notification
Message Editor
Use message editor and create perfect messages by using 3000+ emojis and by formatting the text with Slack-inspired markup syntax. Surprise your users with custom HTML messages and attach media and files in just one click.
-
3000+ emojis
-
Custom HTML
-
Multiple Attachments
-
Text formatting and markups
Saved Replies
Save your precious time and avoid the headache of having to repeat the same tasks. With saved replies, you won't have to type the same messages over and over. You can also save Rich Messages and custom content.
-
Save rich messages
-
Save & reuse messages
-
Save custom messages
-
Insert by keyword shortcut
Real-time Queue
Notifies your visitors about their position in the queue and their waiting time in real-time. Distribute the conversations automatically among all available agents and set concurrent chats limit.
-
Updates in real time
-
Set max concurrent chat limits
-
Waiting time & queue position
Email Piping
Reply to user messages from your email inbox and convert emails to tickets by using Piping. No server-side configuration required to set up this feature. Users can reply to agents by email as well.
-
No server-side configuration
-
Reply to users via email
-
Users may reply by email
Agent Ratings
Collect feedback of your customer’s live chat experiences and improve customer service by lessons learned from it. Check your agent’s ratings and send post-chat messages.
-
Chat Ratings
-
Ratings Report
-
Post chat messages & surveys
-
Works with Tickets
Offline Message
When all agents are offline Send a message or display a banner to the user when it is not office hours or. Personalize the message to show it only when you want it and the way you want it.
-
Multiple message types and designs
-
Display timetable
-
Disable agents check
Translations in Real-Time Integration Required
Automatically detects user language and instantly translates the messages to the language of the active agent, and the agent messages to the language of the user by using Google Translate.
-
Powered by Google Translate
-
Translations in real-time
-
Option to view the original message
Smart Reply Integration Required
By suggesting quick responses to agent messages in real-time using artificial intelligence, Smart Reply saves agents time. This feature is powered by the same technology used by the smart replies of Google Gmail.
-
Powered by Google Cloud
-
Google Gmail technology
What our customer says
Its a great feeling when you hear the positive feedback from clients
Here are some of our client's feedback to let you know our quality services.
Documentation quality is very great, and support team provides a faster respond❤❤
Shayna john
The support is great, they stick to their working hours and answer you immediately.
Mark
Usable Features, Flexibility to changes and Quick & Responsive Customer Support
Willium Joe
Excellent and fast service. Excellent documentation. Very good features. Complete platform.
Ishika
5.0 / 5.0 - 3689 Total User Reviews
Interface overview
Report Page
Dashboard
Report Page
Dashboard
Report Page
Report Page
Start Your 7-Day Free Trial
Register Now and Start Your 7 Days Free Trial
-
Free 7-day trial
-
No credit card required
-
Support 24/7
-
Cancel anytime
FAQ - Frequently Asked Questions
We would love to solve all your queries immediately and we are available 24/7
For our customers easy access we have come up with few frequently asked questions.
To download, install, and activate the apps go to the Settings > Apps area of Omni Waves and enter the purchase code or license key.
If you're having any issues at all, please contact our friendly support team at [email protected]
To delete multiple users at once, select the users you want to delete from the Users table and then click the delete icon.
Live Chat Channel, Instagram DM, Twitter Messages, Google Business Messages, WhatsApp Business APIs, Facebook Messenger, Telegram Channel
Need support ? Contact our Team
24/7 Avaialble